Course Duration:
The duration of Security Guard Refresher Training typically ranges from 8 to 16 hours, depending on state requirements and training provider preferences.

Course Outline:

1. Legal Updates and Compliance:
– Review of current laws and regulations relevant to the security industry
– Updates on changes in legal requirements and compliance standards

2. Communication and Conflict Resolution:
– Refinement of communication skills, including verbal and non-verbal communication
– Advanced conflict resolution techniques for dealing with challenging situations

3. Access Control and Technology:
– Review of access control procedures and technologies
– Updates on the use of advanced security systems, including biometric and electronic access control

4. Emergency Response and Crisis Management:
– Refreshing knowledge on emergency response procedures
– Advanced crisis management strategies and coordination with emergency services

5. Cybersecurity Awareness:
– Recognizing and responding to evolving cyber threats to physical security
– Protection of security systems from digital attacks

6. Report Writing and Documentation:
– Enhancing report writing skills, including accurate documentation of incidents and activities
– Effective record-keeping practices

7. Use of Force and Defensive Tactics:
– Review of use of force guidelines and self-defense principles
– Practical training in defensive tactics and non-lethal weapons use

8. Customer Service and Professionalism:
– Revisiting the importance of providing exceptional customer service
– Maintaining professionalism in interactions with clients, visitors, and employees

9. First Aid and Medical Response:
– Refresher on basic first aid techniques
– Cardio-pulmonary resuscitation (CPR) retraining

10. Ethics and Ethical Decision-Making:
– Reaffirming ethical standards in the security industry
– Addressing ethical dilemmas and decision-making

11. Workplace Safety and Hazard Recognition:
– Identifying and mitigating workplace hazards
– Personal safety measures and protective practices

Certification:
Upon successful completion of the Security Guard Refresher Training, participants will receive an updated certification or license in accordance with relevant regulatory authorities. This certification validates their continued competence and commitment to maintaining a high standard of security service.

It is important to note that specific course content and duration may vary by region and training provider. Security professionals should ensure they comply with local regulations and select a training program that aligns with their specific needs and responsibilities.