Earned Fee & Cancellation Fee Deduction
Before processing any refund, we reserve the right to make our best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of a change of service, the cancellation fee would not be applicable.

Hence, all refunds will be subject to a minimum of 20% cancellation fee. Further, if Maske Brother Group Of Companies has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on a best judgment basis by the company, and the balance will be refunded. Under any circumstance, Maske Brother Group Of Companies shall be liable to refund only up to 80% of the fee paid by the client.

Change of Service
If you want to change the service you ordered for a different one, you can request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties, will be deducted, and the next service will be launched. In case of a change of service to the same value or a higher value, there will be no 20% deduction.

Request Refund
To initiate a refund request, please log in to LEDGERS and select Get Help to get started. You will also be required to send an email to help@maskebrothers.com along with details of the transaction to begin the refund process. Refunds are normally processed within 3-5 weeks from the date of request along with all relevant information.

Penalty or Tax Payment
Maske Brother Group Of Companies and its employees play the role of a corporate service provider. While it is our responsibility to prepare the necessary filings, it is the client’s responsibility to ensure accuracy and correctness. Hence, Maske Brother Group Of Companies will not pay any penalties or taxes on behalf of its clients. Further, Maske Brother Group Of Companies is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.

Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Maske Brother Group Of Companies’ service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Maske Brother Group Of Companies does not guarantee the results or outcomes of the services rendered by our Associates on the Nearest.Expert platform, who are not employed by Maske Brother Group Of Companies. Problems like these are beyond our control and are not covered by this guarantee or eligible for a refund. Hence, delay in processing your file by the Government cannot be a reason for a refund.

Force Majeure
Maske Brother Group Of Companies shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott, or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).